Lead Customer Service Executive (Technical Support)

Are you a dynamic leader with a passion for customer service and technical expertise? Join our team as a Lead Customer Service Executive (Technical Support) and take the helm in delivering exceptional service and technical solutions to our valued clients. Based in the vibrant location of Canggu, you'll be at the heart of our operations, guiding and mentoring our Customer Service team to ensure they meet and exceed our clients' expectations. This is your chance to make a real impact on our clients' experience and help grow our company's reputation in the industry.

At Private Advertiser, we are a leading player in the advertising and marketing industry, known for our innovative solutions and commitment to excellence. As a Lead Customer Service Executive, you'll be responsible for managing a team of Customer Service Executives, ensuring they have the tools and resources they need to provide top-notch technical support. You'll work closely with our clients to understand their needs and provide tailored solutions using our suite of tools, including Zendesk, Salesforce, and our in-house CRM system.

In this role, you'll be working in a fast-paced environment, where your ability to multitask and prioritize effectively will be crucial. You'll be expected to handle a variety of tasks, from troubleshooting technical issues to managing client inquiries and escalations. This role offers a unique opportunity to grow both personally and professionally, with access to ongoing training and development programs.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of Customer Service Executives, providing guidance and support to ensure they deliver exceptional service.
• Handle client inquiries and technical support requests, providing timely and effective solutions.
• Use our suite of tools, including Zendesk, Salesforce, and our in-house CRM system, to manage and track client interactions.
• Identify and implement process improvements to enhance our technical support operations.
• Collaborate with other departments to ensure seamless client experiences.
• Monitor and report on key performance indicators (KPIs) to measure the effectiveness of our technical support operations.
• Participate in ongoing training and development programs to stay up-to-date with the latest industry trends and best practices.
• Represent Private Advertiser at industry events and conferences, showcasing our company's commitment to excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as Business, Computer Science, or a related discipline.
• Minimum of 5 years of experience in customer service and technical support roles.
• Proven track record of successfully managing and mentoring a team of Customer Service Executives.
• Strong technical skills, with experience using tools such as Zendesk, Salesforce, and other CRM systems.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proven ability to identify and implement process improvements to enhance operational efficiency.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait